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User Assistance Update – 2013 May

Posted in Announcements

Salary Survey Results Available

Check out the 2013 user assistance salary information from our annual survey.

WritersUA East Conference for Software User Assistance

Registration is open for our next conference taking place in Newport, RI, Oct 27-29.
Featuring 20+ speakers, 30+ sessions in a fast-paced, two-day format.
Save an extra $50 for a price of $745 through Friday, June 7 with the promo code “745”.


UA Europe Coming to Manchester UK, June 13-14

The UA Europe Conference is a valuable opportunity for User Assistance professionals to update their skills and to share experiences with peers from throughout Europe.

WritersUA 2013 Available on Streaming Video

Featuring 36 Sessions from from 22 Experienced Practitioners

The 21st running of this event featured a fast-paced series of 30-minute sessions designed to provide you with a large amount of information in a short amount of time. Those sessions are now available in streaming video – as a package or individually.
Just $5 per session or $100 for the whole set on

Register for the Virtual Conference on TechTalks

Complimentary viewing of the opening and closing sessions with Joe Welinske
and talks by Max Hoffman of Adobe and John Fisher of ITR.
Just sign up for a free TechTalks account.

WritersUA West Conference Dates/Location

The 2014 WritersUA event on the West coast will be held in Palm Springs, CA, March 3-6.

UCSC Online Mobile UA Course Starting in July

Joe Welinske will teaching an online-only course on mobile UA through the U.C. Silicon Valley Extension. It starts the week of July 11 and goes through August 17.

Seattle-area Classes this Summer

Joe Welinske will be teaching three courses at Bellevue college.

Fundamentals of Technical Writing – July 29 thru August 26, 2013

Usability Workshop – June 12 thru June 26 and Aug 3 thru Aug 24, 2013

Product News

The following information has been provided by vendors in the user assistance community.

User Assistance Redefined – Adobe Day @ UA Europe 2013

ProtoShare 9 Makes it Easier to Quickly Create Prototypes for Websites and Mobile Apps

Because Your Opinion Matters to the Adobe Tech Comm Team!

Vasont Systems’ Free Webinar Series Presents a Case Study of Hewlett-Packard’s Content Management Journey

Announcing XMetaL Author Essential 8.0

Acrolinx 3.1 Introduces Website Checker for SEO

Doc-To-Help 2013 Will Soon Release the Industry’s First HTML5 Editor for Content Authors

Adobe Captivate 6: The Essentials

Interactive Prototypes for Mobile and Web apps Made Easy

HelpSmith 4.1 Released

DITAToo DITA CMS version 1.7 Released

DITA Webinar Series: Bridging the Gap Between DITA and Customer Experience

HelpNDoc Update

May 2013: Irrevo launched its Knowledge Health Check package

New Release: MadCap Flare Version 9

SmartDocs 2.2


Componize Software and Flatirons Solutions Launch Partnership with a DITA CMS Project in the USA

People-powered Online Translation: Alconost Nitro

Dr.Explain 4.9 Creates “Viral” User Manuals

About WritersUA and Joe Welinske

Joe Welinske specializes in helping your software development effort through crafted communication. The best user experience features quality words and images in the user interface. The UX of a robust product is also enhanced through comprehensive user assistance.

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