This is from a webinar originally presented by Joe Welinske to STC Berkeley, Thursday, January 31, 2013.

Below are the slides and recordings for the webinar.

Most of my work over the past twenty years has been spent designing and creating communication components which are delivered digitally – Help files, wizards, UI text, knowledge-bases, etc. A recent project got me back in touch with the print medium and allowed me to apply usability testing techniques that weren’t on the radar for technical writers a few years ago. Blink Interactive asked me to lead a project for one of their clients – ACT. This is the ACT that develops and administers the test that is so familiar to hundreds of thousands of high school students. The ACT had suspicions that several of their printed publications were not well suited to their student customers. The content used in these printed publications was also used on their web site and they wanted to make sure the students were getting important information related to the test.The session describes the usability testing that led to significant changes in the design of the documentation.