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Mobile User Assistance Online Course

Posted in Announcements, and Uncategorized

I be will teaching an online-only course through the U.C. Silicon Valley Extension. It starts the week of July 11 and goes through the week of August 17. All the coursework is done online.
Smartphones have spurred the rapid emergence of a huge new software segment: the mobile application. This new field and its virtually limitless implementations present important questions for user assistance professionals: What is the future role of UA in mobile app development and support, and how can one prepare for success in that role? As the mobile app market continues to soar, this is becoming the next frontier for user assistance professionals. Upon completing this course, you will understand the mobile platform and its unique technical and design considerations. You be ready to plan mobile UA, design and write UA for mobile apps, and understand the tools necessary to develop and deliver UA for mobile apps.