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Emerging Techniques in User Assistance

January 26, 2013 Anaheim, CA

Registration is open now for the this half-day, Saturday seminar. The fee is just $95.

Joe Welinske will be demonstrating a variety of new design and implementation techniques for software user assistance. The focus will be on mobile apps and emerging types of interactions.
Topics include:

  • Multi-screen Help Authoring
  • Writing for Touch and Voice Interfaces
  • UA Design for Phone and Tablet Apps

Session descrptions are listed below the registration form.





10:00 am – Check-in


10:15 am – Multi-screen Help Authoring

It seems as though every day brings a new device capable of delivering information to our customers. How is it possible for us to design our content for such a wide variety of devices? This session provides an introduction to the multi-screen approach and describes some of the challenges you may encounter.

11:30 am – Writing for Touch and Voice Interfaces

New ways of interacting with software like touch and voice mean a rethinking of how we develop our associated user assistance. This session describes how micro-concise instructions can significantly improve users initial experience with the mobile apps. It will also cover the vocabulary of touch as it applies to both mobile platforms and the emerging use with desktop systems.

12:30 pm – Break

Lunch is on your own. You are welcome to bring your own.

1:30 pm – UA Design for Phone and Tablet Apps

Smartphones and tablets have sparked a huge, new software segment – the app. Providing user assistance for mobile apps is becoming an area of exciting opportunity for technical communication professionals. This session presents ideas about design and implementation of user assistance in support of mobile app development.

2:45 pm – Adjourn

About Joe

Joe Welinske specializes in helping your software development effort through crafted communication. The best user experience features quality words and images in the user interface. The UX of a robust product is also enhanced through comprehensive user assistance. This includes Help, wizards, FAQs, videos and much more. For over twenty-five years, Joe has been providing training, contracting, and consulting services for the software industry. Joe recently published the book, Developing User Assistance for Mobile Apps. He also teaches courses for Bellevue College, the University of California, and the University of Washington.