Second Edition Now Available!

Completely revised with 400 pages, 22 chapters, and 400 illustrations

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Smartphones have sparked a huge, new software segment – the mobile app. This creates an important pair of questions for user assistance professionals: What is our role going forward in mobile and how can we prepare to take that on? User Assistance does have a role in supporting mobile apps. As the mobile app market continues to soar, this is becoming the next frontier for user assistance professionals.

This book provides unique and detailed instruction and guidance regarding design, writing, tools, and planning of your mobile UA.

The book is currently available in print on Lulu for just $20.96. It is also available through Amazon at a higher price. The ePub version should be out by the summer of 2015. A full-color edition is available for $59 through Lulu.

Cover of bookBook Contents

  1. User Assistance in a Mobile World
  2. Understanding the Mobile Market
  3. Key Issues for Mobile User Assistance
  4. Content Strategy for Mobile UA
  5. UA for First-time Users
  6. UA Embedded in the User Interface
  7. UA in a Dedicated Help Section
  8. UA in Other Forms
  9. UA for Tablets
  10. Writing for Small-screen Interfaces
  11. The Language of Touch Gestures
  12. Images and Videos
  13. Web Apps, Browser-based Help, and Web Views
  14. iPhone, iPad, iPod Touch, (iOS)
  15. Android
  16. Windows Phone
  17. Single-sourcing to Multiple Devices
  18. Customizing Content
  19. Development Tools
  20. Integrating with Other Types of User Assistance
  21. Emerging Technologies and Platforms
  22. Translation Issues for UA

About the Author

Joe Welinske specializes in helping your software development effort through crafted communication. For over twenty-five years, Joe has been providing training, contracting, and consulting services in user assistance. Joe recently published the second edition of the book, Developing User Assistance for Mobile Apps. He also teaches Content Authoring for Mobile Devices at Bellevue College and Mobile UA at the University of California Silicon Valley Extension.

Book Resources

The following complimentary resources are in support of the book:

Images       Web links



First Edition Legacy Links

The first edition of this book came out in 2011. The content is superseded by the second edition. You probably don’t want the first edition. However, that edition is still for sale through some outlets. The following information is related to that first edition.


Online Resources