Skills and Technologies Survey – Technologies

Posted by on Jun 5, 2013 in Uncategorized | 48 comments

The 2013 WritersUA Skills and Technologies Survey Skills • Technologies • Platforms • Survey Home The use of technologies is a defining element in the identity of software user assistance professionals. Enhancing a product’s usability requires transforming our words and ideas into digital form using a variety of technologies. In our survey we provided a list of popular user assistance technologies and asked the respondents to value...

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Skills and Technologies Survey 2013

Posted by on Jun 5, 2013 in Surveys, Uncategorized |

Skills • Technologies • Platforms • Survey Home To All User Assistance Developers, There is no question that the software development world offers a lot of excitement and challenging work. In the area of software user assistance we are particularly challenged by having to master a wide range of disciplines. From foundation skills like writing and editing—to the coding of content—to usability testing and user interface design, we find...

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WritersUA West Coming to Palm Springs in 2014

Posted by on May 24, 2013 in Uncategorized | 65 comments

The Conference for Software User Assistance Monday, March 3 through Thursday, March 6, 2014, Renaissance Palm Springs 40+ educational sessions, 30+ speakers, the Peer Showcase, workshops, networking lunches, social activities Formal exhibition featuring the latest information from user assistance authoring tool vendors and service providers. The event is returning to the location that so many of you enjoyed in 2006. The Renaissance hotel is in...

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User Assistance Salary Survey 2013

Posted by on May 22, 2013 in Surveys, Uncategorized | 5 comments

For Software User Assistance Professionals A central element of any job we hold is the compensation we receive. While compensation is only one factor in our decision to accept a position, it is how many of us keep score and the way all of us pay the bills. The WritersUA User Assistance Salary Survey provides you with detailed and comprehensive information about compensation for user assistance professionals. Our 2012 Salary Survey results were...

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Usability Testing for Print Documentation

Posted by on Feb 3, 2013 in Uncategorized |

This is from a webinar originally presented by Joe Welinske to STC Berkeley, Thursday, January 31, 2013. Below are the slides and recordings for the webinar. Most of my work over the past twenty years has been spent designing and creating communication components which are delivered digitally – Help files, wizards, UI text, knowledge-bases, etc. A recent project got me back in touch with the print medium and allowed me to apply usability...

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Language Considerations for Mobile Apps and Devices

Posted by on Jan 31, 2013 in Uncategorized |

Improving the UX through Touch and Voice This is from a webinar originally presented by Joe Welinske to STCWDC, Thursday, January 31, 2013. Below are the slides and recordings for the webinar. New ways of interacting with software, like touch and voice, mean a rethinking of how we develop our associated user assistance. This session describes how micro-concise instructions can significantly improve our users’ initial experience with the...

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