Online Workshop – An Introduction to Mobile User Assistance

Posted by on Sep 6, 2014 in Announcements, Webinars | 2 comments

September 17 • 9am – 12:00pm Pacific Time Joe Welinske is hosting a half-day, online workshop on mobile user assistance. This workshop is designed to provide an introduction to key topics and also to foster discussion on the best ways to design UA for this new paradigm. As the mobile market continues to expand, this is becoming the next frontier for user assistance professionals. Registration is just $29 and limited to 24...

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2014 User Assistance Tools Survey

Posted by on Aug 2, 2014 in Articles, Surveys | 1,867 comments

The use of software tools is an important part of user assistance development. They make it possible to author, edit, and design our content. Tools are also required to transform our content into digital deliverables. Some tools are extremely robust and do many things. Others are very specialized utilities. Today, with our very diversified documentation sets, the number of tools we regularly use has become quite sizeable. This survey supplies...

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The Language of Touch – STC Session

Posted by on May 18, 2014 in Announcements | 1 comment

Joe Welinske will be talking about the language of touch in a presentation at the Phoenix STC Conference, Monday, May 19, 1:00p. This session will include a lot of information from the upcoming second edition of Developing User Assistance for Mobile UA. Topics will include: Our new set of verbs for touch Writing concise text while retaining meaning How Simplified Technical and Plain English can be used What to know about voice technology and...

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