Results posted for Skills & Technologies Survey 2015

Posted by on Mar 18, 2015 in Surveys |

The results are now available for the 2015 WritersUA User Assistance Skills & Technologies Survey. This annual survey asks UA professionals about the elements that make up their daily design and implementation. We looked at Skills, Technologies, and Platforms. Thank you to all who participated. Survey Results Some of the interesting items for 2015 include: Support for Mobile devices increased by 7% from last year. Over three-quarters of...

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User Assistance Salary Survey 2014

Posted by on Dec 1, 2014 in Surveys | 14 comments

For Software User Assistance Professionals A central element of any job we hold is the compensation we receive. While compensation is only one factor in our decision to accept a position, it is how many of us keep score and the way all of us pay the bills. The WritersUA User Assistance Salary Survey provides you with detailed and comprehensive information about compensation for user assistance professionals. Our 2013 Salary Survey results were...

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2014 User Assistance Tools Survey

Posted by on Aug 2, 2014 in Articles, Surveys | 1,867 comments

The use of software tools is an important part of user assistance development. They make it possible to author, edit, and design our content. Tools are also required to transform our content into digital deliverables. Some tools are extremely robust and do many things. Others are very specialized utilities. Today, with our very diversified documentation sets, the number of tools we regularly use has become quite sizeable. This survey supplies...

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Skills and Technologies Survey 2014

Posted by on Feb 3, 2014 in Surveys | 15 comments

Skills • Technologies • Platforms • Survey Home To All User Assistance Developers, There is no question that the software development world offers a lot of excitement and challenging work. In the area of software user assistance we are particularly challenged by having to master a wide range of disciplines. From foundation skills like writing and editing—to the coding of content—to usability testing and user interface design, we find...

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Skills and Technologies Survey 2014
– Platforms

Posted by on Jan 25, 2014 in Surveys |

Skills • Technologies • Platforms • Survey Home Our organizations embrace multiple platforms as a way to maximize product usage and to offset the high cost of software development. However, this results in many difficult challenges for software developers. In our part of the development process, the design and implementation of user assistance components is dictated largely by the nature and number of different platforms we need to...

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Skills and Technologies Survey 2014
– Skills

Posted by on Jan 25, 2014 in Surveys, Uncategorized |

Skills • Technologies • Platforms • Survey Home The development of user assistance is a blend of a wide variety of skills. Technical communication skills provide the foundation. They are supplemented by skills unique to the software development world. In this survey, we asked the respondents to value the importance of a number of skills commonly employed by user assistance professionals in their daily work. The figure below shows the top...

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