A Relatively Inexpensive Eye-tracking System

Posted by on Jul 17, 2012 in Reviews, Uncategorized |

Eye-tracking is a technology-based technique that can provide some unique insights into how our users interact with a software user interface. There certainly are a number of pros and cons to using eye-tracking. However, the best software designs often come from having a wide variety of research tools at our disposal. Small-business practitioners who would like to conduct their own eye-tracking research often find the relatively high cost of the...

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Review: Using Camtasia Studio for User Assistance Video Instruction

Posted by on Nov 24, 2011 in Reviews, Uncategorized |

More and more user assistance professionals are using video tutorials to help their customers. The idea of using video for instruction is as old as television. However, it is just in the past five years that all of the pieces have come together to make video a great choice for user assistance. Fast computer processors and small-screen technology have made all manner of mobile devices suitable video delivery platforms. The ubiquity of the...

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