Testing Print Documentation with Customers?

Posted by on Sep 14, 2012 in Articles |

Most of my work over the past twenty years has been spent designing and creating communication components which are delivered digitally – Help files, wizards, UI text, knowledge-bases, etc. During that time I have produced tons of printed materials, but most of it has been for books and periodicals that I published for user assistance professionals and not the end user. A recent project got me back in touch with the print medium and allowed me...

Read More

Excel Help language on a Win 8 tablet

Posted by on Sep 2, 2012 in Articles |

I was at the Microsoft store in Bellevue the other day to get some help from the smart bar, or whatever they call theirs. As I was waiting to get helped, I noticed they had several tablets on the counters showing off Windows 8. I had only played with the OS on laptops up until that point. It definitely makes a difference to play with 8 on the tablet. The gestures and Metro-style app design make more sense and feel right. One of the things that...

Read More

More on Windows 8 Help

Posted by on Jul 31, 2012 in Articles |

This is a follow-up to my post on Windows 8 Help topics. The bottom left of the Help window has a toggle for offline/online versions of the Help. I disconnected from the web and selected offline. The exact same content appeared as for online.  I could see that the topics were HTML/CSS but I wasn’t able to find the topic files on the local drive through a text string search. A tip from a colleague got me to the right place. The locally...

Read More

Help Topics in Windows 8

Posted by on Jul 30, 2012 in Articles | 13 comments

After writing about the Help in Office 2013, I realized I hadn’t checked out the OS Help for Windows 8. From the Start screen I tried a Shift+H and it the “Help and Support” tile popped up on the Apps screen. I used the right mouse click to pin the Help app to the Start screen for future reference as shown in Figure 1 below. Clicking the Help and Support tile opens the app to the Help home page shown in Figure 2. This is a...

Read More

Help Topics in Office 2013

Posted by on Jul 28, 2012 in Articles | 48 comments

I recently installed the preview version of Office 2013. Earlier this summer I had upgraded my Windows 8 build on a test laptop that I have. Office 2013 went on that old box and it installed and works just fine. I mentioned in a previous post that I never could have gotten Windows 7 working on that 4-year old laptop, but 8 was no problem. Same goes for Office 2013. There are dozens of good reviews to be found on Windows 8 and Office. Personally,...

Read More