Using bullet points in digital media

Posted by on Apr 14, 2017 in Articles |

Using bullet points to enhance communication is pretty standard fare for anyone with a communication background. However, it is always useful to find contemporary writings on this type of thing. A recent article on the NNG blog talks about 7 Tips for Presenting Bulleted Lists in Digital Content. I agree with all the items and talk about these in my university foundation courses. I would add one more item for newbies which is to not use an...

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The History of Common Icons

Posted by on Feb 26, 2015 in Articles |

I found this article about icons to be interesting. The article provides some background about the original design of these now-common icons. One of the things that doesn’t isn’t brought up the article is how people process icons. A good icon does not necessarily have to be immediately intuitive. More importantly, an icon should be easily recognizable. The first time you use an...

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2014 User Assistance Tools Survey

Posted by on Aug 2, 2014 in Articles, Surveys | 1,867 comments

The use of software tools is an important part of user assistance development. They make it possible to author, edit, and design our content. Tools are also required to transform our content into digital deliverables. Some tools are extremely robust and do many things. Others are very specialized utilities. Today, with our very diversified documentation sets, the number of tools we regularly use has become quite sizeable. This survey supplies...

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