2014 WritersUA Tools Survey

Posted by on Aug 20, 2015 in Surveys |

The use of software tools is an important part of user assistance development. They make it possible to author, edit, and design our content. Tools are also required to transform our content into digital deliverables. Some tools are extremely robust and do many things. Others are very specialized utilities. Today, with our very diversified documentation sets, the number of tools we regularly use has become quite sizeable. This survey supplies...

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WritersUA Mobile UA Survey Results

Posted by on Aug 13, 2015 in Surveys |

Smartphones have sparked a huge, new software segment – the mobile app. This creates an important pair of questions for user assistance professionals: What is our role going forward in mobile and how can we prepare to take that on? User Assistance does have a role in supporting mobile apps. As the mobile app market continues to soar, this is becoming the next frontier for user assistance professionals. This survey is designed to capture some...

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WritersUA Central in Chicago

Posted by on Jul 27, 2015 in Announcements |

We will be hosting a user assistance get-together in Chicago, October 20-21. Registration is open with early discounted prices through the end of August. The event will feature over 20 session from 12 experienced practitioners. The event takes place at the Willis (Sears) Tower in downtown Chicago. WritersUA Central This is another stop in our revolving set of more affordable events, designed to visit different parts of the United States. The...

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Survey on Mobile User Assistance

Posted by on Jul 12, 2015 in Surveys |

The first annual Mobile User Assistance Survey is now in progress. The survey is designed to give you information drawn specifically from the user assistance community. This is the first comprehensive survey dedicated to user mobile assistance professionals. Please consider contributing your experiences. The survey consists of five multiple-choice questions. No identifying information is required. Answer as much or as little of the survey...

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Results posted for Skills & Technologies Survey 2015

Posted by on Mar 18, 2015 in Surveys |

The results are now available for the 2015 WritersUA User Assistance Skills & Technologies Survey. This annual survey asks UA professionals about the elements that make up their daily design and implementation. We looked at Skills, Technologies, and Platforms. Thank you to all who participated. Survey Results Some of the interesting items for 2015 include: Support for Mobile devices increased by 7% from last year. Over three-quarters of...

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