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A Video Tutorial for iTunes

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I finally upgraded my iTunes to the most recent version some four months after was released. The Windows version of iTunes has been one of the worst pieces of software I’ve used over the past several years. News reports didn’t give me any indication that I was in for any positive surprises. One thing that I didn’t expect was for a video tutorial to popup the first time I used it. Maybe Apple has done that before, but I don’t remember it. If you missed it, look on the Help menu.

The tutorial appears in its own window the first you launch iTunes. There are only two items in the navigation pane on the left: Introduction to iTunes and iTunes in the Cloud. The ability to zoom the video to full-screen is annoying and makes it almost impossible to see the cursor action in the video. I don’t understand why they would do it this way. Maybe all the Help developers at Apple are working on 28” monitors and they never looked at it on a laptop.

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One of the things I like about the video is the tempo. The narration is clear, but at a very fast pace. I wasn’t able to tell if it was fast talking or if the dead air between sentences was clipped. In either case, the pace gets you through the material quickly. It matches the style you hear on many pop culture video casts.

The video uses a lot of pan and zoom effects. I think the work well. It is hard to tell. Like I mentioned above, it is hard to see the detail at the small, fixed windows size.

At 2:45, the video is a good length. Enough to give you a number of helpful tips, but not so long you get bored. Well, not boring to someone 50+. Kids probably totally ignore this.

They play a variety of music clips during the video. That fits into the nature of the app. None of the selections were anything I would remotely listen to though. How about some of the new Green Day?

The iTunes in the Cloud video is pretty much just a commercial for the service. I have a lot of questions about how this service works, but none of them were answered in the video.

Up in the top corner of the tutorial window is a link to a Tutorial Feedback form. I wonder what kinds of comments they get? I wonder if anyone looks at the comments they get? I wonder if anyone who submits a comment actually reads the CYA Unsolicited Idea Submission Policy?

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